Click here to download a Beacon Booklet



Need Support?

  • If you live in Hertfordshire and have been victim of a crime, you can receive free and confidential support. Beacon Victim Care Centre is your gateway to victim services available in Hertfordshire.

If you are in immediate danger call 999.


Contact Us

  • Our phone line opening hours are 8am-6pm Monday to Friday and 8am- 8pm Wednesday. If you need to contact us outside of these hours please email us at or leave a voicemail and we will get back to you as soon as possible. 

  • Covid-19 update: We are still running a service and here to support anyone who has been affected by crime in Hertfordshire during this time. We understand the current situation may have an impact on someone’s ability to cope and recover from a crime or incident and we want to reassure you that we are still here to help. We may not be able to answer your call in the first instance but if you leave a message with your name and number we can get back to you as soon as we can. Alternatively, you can email us at

  • You can speak to one of our Case Managers by calling us on 0300 0115 555 option 3.

  • Alternatively you can drop us an email at

  • You can also register your details on our online referral system and one of our Case Managers will call you within 3-4 working days. For more information, click here.


If you are a professional looking to refer a client to Beacon please contact where you can request a secure address if preferred.