If you would like to provide feedback on our service please contact our Head of Service, Emma Jones, on 01707 355012 or via email at Alternatively, click here to issue a complaint on the Catch 22 website.

All comments and complaints received will be acknowledged within three working days. Should the response require longer than 10 working days you will be contacted and informed of when Catch22 will be able to reply in full.


echo is a new way for you to easily tell us at any time and in your own words what matters most to you.

echo allows you to share your views and opinions about the community you live in and what can be done to make the area a better and safer place to live and work.

There’s no sign up or personal information needed, simply fill in your comments and press submit.

We believe it’s really important to develop our services by listening to you. Even if you haven’t had any experience of a service provided by us, we still want to hear from you.

echo logo


How can I send you my views, opinions or feedback?

There are two ways in which you can provide your views, opinions or feedback:

  1. By completing our online form, which has just one question
  2. Sending an SMS text with the word 'Beacon' and your thoughts to 66099

Tell us, in your own words, what matters most to you. For example, this could be the local priorities in your community that you think we should focus upon, or maybe you have received a service from us. Whatever matters most to you, we’re always listening.

EchoHandIs it a long survey?


This is not a survey. There is only one question where you can tell us in your own words and language, what matters most to you.

How often can I send you my views and opinions?

You can provide your views and opinions as little or as often as you like. We never ask for any personal information, unless of course, you wish to tell us.

What happens when I send you my views and opinions?

We want to make sure that your voice is heard and listened to.

The more feedback, views and opinions we receive, the better we can understand what matters most to you and your community, where services are working well for you or where we need to improve.

How much will it cost to send you a text?

Each text message you send into us will be charged at your standard network rate. For more information please contact your mobile network provider. Please seek the bill payer's permission.


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Privacy Notice

Data Protection Information

What does Catch22 do?

Catch22 is a social business, a not for profit business with a social mission. For over 200 years we have designed and delivered services that build resilience and aspiration in people and communities. Our 1600 colleagues work at every stage of the social welfare cycle, supporting 30,000 individuals from cradle to career. Today we deliver alternative education, apprenticeships and employability programmes, justice and rehabilitation services (in 22 prisons and in the community), gang’s intervention work, emotional wellbeing and substance misuse, and children’s social care programmes.

What does this service do?

 Hertfordshire Beacon is a service provided to anyone in Hertfordshire who has been affected by crime. We have a team of trained case managers to help you cope and recover from the impact of crime. This can include emotional and practical support, restorative practices and crime prevention advice and support.

What data/ information do we collect

 Below is a list of the data that we will/may process in the course of our contact with you and the lawful basis that applies to each processing activity:

  • Full name
  • Date of Birth
  • Address
  • Contact number
  • Email address
  • Crime type
  • Crime details
  • Demographic details e.g. gender, age, ethnicity, sexual orientation, religion, disabilities, geographical area you reside in
  • Parent/Carer details (if you are a young victim)

Why do we require your information?

 We require your information in order for us to remain in contact with you and maintain accurate records of the support you are receiving from Hertfordshire Beacon.

 We will not share this information with others without your explicit consent. The information we hold and process will be used by our staff for providing you with support only. We will keep and use it to enable us to run the business and manage  our relationship with you effectively, lawfully and appropriately. Your data is therefore captured and used whilst you receive support from Hertfordshire Beacon and at the time when your support ends with us.  

 The legal reasons for processing your information is as follows:

  • Individual Consent

 We may be required, by law or for the purpose of protecting others, to share your data:

  • Where you disclose information that poses a risk to yourself or others
  • In the interests of safeguarding children or vulnerable adults
  • Pursuant of the Terrorism Act 2000
  • Any information that threatens the security of the establishment
  • This information will be shared in compliance with legal obligation(s) and/or for your/others vital interests.


 - Public task


 This is the lawful basis to process personal data:


  • ‘in the exercise of official authority’. This covers public functions and powers that are set out in law; or
  • to perform a specific task in the public interest that is set out in law.

Where did we get your data from?

 The majority of the information we hold comes from you. Additionally though we will hold information that has come from other organisations that have referred you to our service with your consent, including: -

  • Hertfordshire Police
  • Other police forces if the crime happened outside of Hertfordshire
  • Action Fraud
  • Local authority
  • Other support organisations

 It is important to note that we will only contact you where it has been identified that you have given your explicit consent to the referring agency before they passed on your information to us.

Who will we share your information with?


 We will only disclose information about you to third parties if we are legally obliged to do so or where you have consented for your details to be passed on to another service for the purpose of support. We may share information about you with:

  • Safeguarding organisations (Social Service, the Police or any other Emergency Service) if you or anyone else is at risk of harm
  • Third party IT systems. Hertfordshire Beacon uses a case management system provided by Footwork Solutions for managing your case and keeping your details up to date.
  • Referral agencies (with your explicit prior consent)

How long will we hold on to your information for?

 We will only hold on to your information for as long as is necessary in order to provide you with a service. There may be legal reasons that require us to hold on to your information for a specified period of time. Please visit the privacy section on the Catch22 website for further details about how long Catch22 holds on to information for.

What happens if the information in the records is wrong?

 You will need to be specific about why you think the information is wrong and what you think we should do to correct it. If you can prove the information is incorrect, we will change it. If we cannot amend your record in the way you would like, we will explain the reason for this. You will be able to see a copy of your amended record.

What rights do you have over the information that we hold on your behalf?

You have several rights over your data that we are required by law to uphold. You have the following rights:

  • The right to access your data:
  • You have the right to request a copy of your information provided that your request is not unfounded or excessive. We are required to provide you with this within one month of your request. In order to request your data, please contact or
  • The right to lodge a complaint with the Information Commissioners Office (ICO)
  • You have the right to make a complaint to the Information Commissioners Office (body that regulates Data Protection) if you feel that we have not processed your data correctly and in accordance with relevant law. Please feel free to make us aware of any concerns that you have, we will look to fix any issues quickly and efficiently.
  • Please visit or call 0303 123 1113 in order to lodge a complaint with the regulator.


Talk to us

If you have any concerns about the way in which your information is used when working with us, please feel free to contact Catch22’s Data Protection Officers on the following email address or by using the contact details below.

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Victims’ Voice Consultation

Have you been a victim of crime in Hertfordshire in the last 12 months? If so, we would like to hear from you. Your views of the criminal justice system and any services you received matter to us.

Have your say

Have a few minutes to spare? Please complete our online Victims’ Voice Survey. Your feedback will help us to develop and improve the support we provide.

Take our survey. There’s no closing date.

If instead, you’d prefer to give us your feedback in your own words, that’s fine. You can email us at or call us free on 0800 999 7499.


If you would like to provide feedback on our service please contact our Head of Service, Emma Jones, on 01707 355012 or via email at Alternatively, click here to issue a complaint on the Catch 22 website.

All comments and complaints received will be acknowledged within three working days. Should the response require longer than 10 working days you will be contacted and informed of when Catch22 will be able to reply in full.


Read More