Victims Rights

Beacon’s Privacy Notice for Children and Young People

 Who we are

We are Beacon Victim Care and we give support to victims and witnesses of crime in Hertfordshire, both adults and children. To be able to do this we have to collect, store and use your personal data. Beacon is a service delivered by Catch22. Catch22’s data protection registration number is Z1473239.

What is Personal Data?

Personal Data is any information that could be used to identify you. For example this could simply be just your name and address. It could also be things such as a phone number, notes about the work we are doing with you, or an email address. Whether you are looking at our website or if we are supporting you, there are things we need to know to be able to help you. Some of the information we collect could be quite sensitive and personal as we talk about what has happened and how you are feeling.

Where do we get your personal data from and what do we do with it?

We get your personal data from you! If you are under 16 then your parent or carer will need to give this to us. While being supported by us we will ask you for different bits of personal information, for example where you go to school. We ask for this information so we can help you in the best way. We’d only ask or take this information if we had your (or your parent/carer’s) permission to. As this data is yours and private, we are very careful about what we do with it.

What information do we collect when you access the website?

When you look at or use our website we have to collect and store certain personal data. We may collect, store and use the following kinds of personal data:

• Information about your computer and how you visit or use the website, including your IP address, geographical location, browser type, referral source, length of visit and number of page views. We do some of this using cookies (See below for what cookies are).

• Any other personal information that you choose to send to us when emailing us.

What are Cookies and how do we use them?

Firstly, we aren’t talking about a cookie you eat! We are talking about cookies on the internet. These cookies are small text files that are placed on your computer or mobile when you visit websites. They act like messages between web servers and web browsers, and help with how the website runs. Cookies help us to:

• Make our website work as you’d expect

• Improve the speed/security of the site

• Allow you to share pages with social networks like Facebook and Twitter

• Store answers from surveys that we may ask you to fill in from time to time

• Continuously improve the website for you We do not use cookies to:

• collect any personal data (without your express permission)

• share data with advertising networks

• share data with third parties.

Most browsers allow you to reject all cookies, while some browsers allow you to reject just third party cookies. In Internet Explorer you can refuse all cookies by clicking ‘Tools’, Internet Options’, ‘Privacy’ and selecting ‘Block all cookies’ using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one. If you would like help doing this please ask a parent/carer to help you.

How do we keep your information safe?

We are always trying to make sure your data is secure and used as it should be. We work to stop your data being lost, used incorrectly, or changed incorrectly. We will store all the personal information you give us on our safe and firewall protected servers. A firewall is a system that watches and checks who is accessing the website and your data, and makes sure your data isn’t accessed by an intruder! We try our best to keep all your data from accessing the website secure, however as the internet can often be insecure it cannot be promised.

Will we ever have to share your data?

Beacon will not normally give your personal information to other services or professionals. We might share information about you with any of our employees or the people that look at our data. However this is only when needed for the reasons as set out in this privacy policy, and so we can best help you and our clients. In addition to this, we may share information about you:

• to the extent that we are required to do so by law

• in connection with any legal proceedings, such as for court

• in relation to our legal rights (including information about fraud and credit risks)

• to prevent harm to you or another person.

This is important to us as we have to keep you and others safe. Except the above, we will not provide your information to third parties without your consent.

Your rights!

You have rights around your personal data and what is done with it. These are the same rights as adults have with their personal data and you can see them in our general privacy notice (attach here). If you have any questions about your rights or your personal information please email or write to: The Beacon, Hertfordshire Constabulary, Stanborough Road, Welwyn Garden City, Herts, AL8 6XF

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Victim Information Booklet

This information booklet is designed to give an understanding of what to expect throughout your journey as a victim of crime. it outlines your rights and the contact and support you can expect to recieve from agencies within the Criminal Justice System.

Download the new Victim's Information Booklet

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Your Questions Answered

At Beacon, we understand that being a victim of a crime is distressing. It also brings you into areas of the criminal justice system that you’ll probably have never needed to know about before. Here, we’ve answered the questions people ask us most often. If you have a question that we’ve not answered, call us on 03000 11 55 55 (option3) or e-mail us at

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I want help but I don’t want to report the crime

You may, for various reasons, prefer not to report a crime to the police. But at Beacon, we’ll still offer you our full support if you’ve been a victim of crime.


What happens after I report a crime?

Once you've reported a crime, the police will investigate it.

They may ask you for more information to help them do this. This could involve visiting you at home or inviting you to the police station. If the crime happened on the street, they may just speak to you at the scene.

If you're injured, and have to go to hospital, the police may visit you there.

A uniformed officer will most likely be the first person you speak to from the police. If the offence is a sexual crime or one of a sensitive nature, you can ask to with speak to an officer of your own gender.

The police will ask you for a statement. This will help them build a picture of what happened.

Police officers receive special training in interviewing victims and witnesses. Sometimes though, it can take them some time to gather all the information they need. They understand that interviews can be distressing, so you can ask for a break at any time.

The police may need to speak to you more than once. This may be to check information and find more evidence, such as:

  • descriptions of people involved
  • descriptions or names of any witnesses
  • registration numbers of any vehicles. This includes vehicles that weren’t involved in the incident, as their drivers or occupants may have seen something
  • descriptions, identifying marks or serial numbers of any stolen property


What about evidence?

Sometimes, the police will need evidence from the scene of the crime. How they gather this can vary depending on the type of the crime and how serious it was. 

For example, trained scenes of crime officers may take fingerprints or photographs.

The police know that having fingerprints or other samples taken can be stressful or embarrassing. It's part of their job to make this as easy as possible for you.

If you’ve been injured in an attack, the police also may need to collect medical evidence. This will help them build their case and prove in court what happened to you and how. 

What are my rights following a crime?

If you're a victim of a crime, the police will give you a Crime Reference Number. They'll also give you the contact details for the police officer dealing with your case.

You can use these details to contact the police officer for updates about the investigation. At Beacon, we can support you to do this if you're having trouble contacting the police officer.

You’ll also need the Crime Reference Nmber if you need to make an insurance claim.


What happens during the police investigation?

We, together with the police, will update you at least once a month on the progress of the case until it’s closed. The police will also let you know within five days if someone is:

  • arrested
  • charged
  • released, including on bail
  • given a caution, reprimand, final warning or penalty notice

If you report a crime and the police aren't able to investigate it, they'll tell you within five days. If they drop an investigation, they'll let you know and tell you why.

You may be able to get information quicker and have other rights if you are:

  • the victim of a serious crime
  • persistently targeted
  • vulnerable
  • intimidated

What does the Crown Prosecution Service (CPS) do?

When the police complete their investigation, they’ll pass the information to the CPS.  The CPS decides if there’s enough evidence to take the case to court.

If the CPS drops the case or alters the charge, they'll usually tell you within five days.

They’ll also tell you how to request a review of the decision through the Victims’ Right to Review Scheme. You can do this within seven days. We’ll help you through this process.


What is a Victim Personal Statement?

Your Victim Personal Statement gives you a voice in the criminal justice process.

It allows you to tell the court and, where applicable, the parole board, how the crime has affected you, or your family. If the defendant is found guilty, you can read your statement aloud in court or have it read out on your behalf.

At Beacon, we’ll help you write your Victim Personal Statement.


What privacy am I entitled to?

The police might ask the media to help them with the investigation. This could mean passing on some information about the case. However, in most cases, they'll ask for your permission first.

If you’ve been the victim of a sexual crime, your privacy is protected by law. It's illegal for anyone to publish your name, photograph or anything else that could identify you.


Can I report crime anonymously?

Yes, by calling Crimestoppers free on 0800 555 111.

Crimestoppers will ask questions about the crime you're calling about, but not about you.

For extra reassurance, you can dial 141 before calling 0800 555 111. This will withhold your phone number and make your call untraceable. Calls to 0800 numbers don't show up on a BT or cable phone bill.

You can also call Crimestoppers anonymously from a phone box or give information online.


Contacting Beacon

You can call us in complete confidence on 03000 11 55 55 (option 3) or e-mail us at


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Victims Code of Practice

The Victims’ Code of Practice, also known as the Victims' Code, is a legal document. It governs how agencies such as the police and the courts must treat you from the moment you report a crime to the end of the trial.

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What the Victims’ Code means for you

Under the Victims’ Code, you have the right to know:

  • how the police investigation is going
  • when a suspect is arrested, charged or given bail
  • what to expect when you give evidence in court
  • what help your witness care officer can give you
  • how to complain if you don’t receive what you should under the code
  • how to seek a review if the Crown Prosecution Service decides not to prosecute or drops your case

You also have the right to:

What the Victim’s Code means for businesses

All businesses or enterprises (such as charities) that are victims of crime are entitled to: 

  • Receive services under the Victims’ Code, provided they can give a single named point of contact who can speak on behalf of the organisation.
  • Make an Impact Statement for Business (ISB) if the crime is reported to the police. ISBs give a business the opportunity to set out the impact that a crime has had, such as direct financial loss, operational disruption or reputational damage. The court will take the statement into account when determining sentence. Information on how to make an ISB can be found here.


Victims Code Priority Groups

Sometimes, it’s enough just to know that support is there for you. But the nature of the crime against you or your personal circumstances could make you vulnerable. For this reason, the Victims’ Code has four priority groups.

You will have a needs assessment to determine if you fall into one of the four priority groups.

Your assessor will look at the impact the crime has had on your life and ensure you get the practical and emotional support you need.

The four Victims’ Code priority groups are:


1). Victims of the most serious crime

People who have experienced, or been bereaved by:

  • domestic violence
  • hate crime
  • terrorism
  • sexual offences
  • human trafficking
  • attempted murder
  • kidnapping
  • false imprisonment
  • arson with intent to endanger life
  • wounding or causing grievous bodily harm with intent


2). Persistently targeted victims

You'll fall into this priority group if you:

  • have been deliberately and repeatedly targeted over a period of time
  • are a victim of a sustained campaign of harassment or stalking


3). Vulnerable victims

You’ll be classed as a vulnerable victim if you were under the age of 18 at the time of the offence. You’ll also fall into this category if you have a condition that makes it difficult for you to give evidence, such as a:

  • mental disorder within the meaning of the Mental Health Act 1983
  • significant impairment of intelligence and social functioning
  • physical disability or are a physical disorder


4). Intimidated victims

If the quality of your evidence will be affected because you fear testifying in court, your assessor may tell the court that you’re an intimidated victim. Before reaching this conclusion, they’ll take account of:

  • behaviour towards you on the part of the accused, their family and associates or anyone else who could be an accused or a witness in the case
  • the nature and alleged circumstance of the offence. If you’re a victim of a sexual offence or human trafficking, you’ll automatically be defined as intimidated
  • your age and, if relevant, social and cultural background, religious beliefs, political opinions, ethnic origin, domestic circumstances and employment status


At Beacon, we’ll make sure you get the support you’re entitled to under the Victims’ Code of Practice.


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What We Do

At The Beacon Victim Care Centre, our main focus is to help victims cope and recover from their experience with crime. If needed, our team of dedicated and trained professionals can be there to support you every step of the way.

Firstly, if you have reported the crime to the police, you will automatically be contacted by the Victim Service Team. They will tell you about:

  • Your Crime Reference Number
  • What happens next
  • The services available to you

They will also ask how you would like to be notified of progress with your crime and how often you would like to be updated.

Additionally, they will find out you whether you are entitled to additional support from our Beacon Victim Care Team and ask you whether you would like it. Under the Victims' Code of Practice, some victims have personal circumstances that entitle them to additional support. You can find out more about enhanced support here. If you are not entitled to additional support under the Victims Code of Practice, you can still contact our Beacon Victim Care Team at any time to arrange practical help or emotional support.

Anyone who is entitled to, or feels they need our support, is assigned a Case Manager. Your Case Manager will undertake a needs assessment with you, which will help assess what impact the crime has had on you and your life. They then develop a support plan based on what you might need, and what support we can offer. Where necessary, we can refer you on to other services who have specialist skills and knowledge, however, rest assured this will only happen if you give your approval.

If you have been a victim of a crime and would like support but you do not want to report the crime to the police you are still entitled to the services Beacon can provide.

To access our Beacon Victim Care Team support, you can contact us using the contact details provided below. Please be assured your enquiry will be handled sensitively and in confidence.

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