What Am I Entitled To?

As a victim of crime you are entitled to have access to support services, irrespective of whether you have reported a crime to the police or not.

The Victims Code of Practice defines a victim as:

A person who has suffered harm, including physical, mental or emotional harm or economic loss which was directly caused by criminal conduct and A close relative (spouse, partner, relatives in direct line, siblings or dependents) of a person whose death was directly caused by criminal conduct.

Victim Care Centre aims

As a victim of crime you will receive help as and when you need it. Our approach recognises the importance of ensuring that practical and emotional support is on hand immediately after the crime has been committed, and that your needs change over time.

Our services are to help you first to cope with the immediate impact of crime, and subsequently to recover from the harm you have experienced.

Entitlement to enhanced services

We know that not everyone requires extensive support or assistance. Sometimes, just knowing that support is there if required, is sufficient. But for others, their personal characteristics can make them more vulnerable. Our aim is for practical and emotional support to be offered to these groups who need it most.

Listed below are the four priority groups identified by the Victims' Code that are entitled to an enhanced service. If you belong to one or more of the four groups please contact the Victim Care Centre. You can receive a needs assessment which will address the harm caused, be it physical, emotional, financial or otherwise, such as the ability to work or study.

Victims' Code Priority Groups

1). Victims of the most serious crime

If you are a close relative bereaved by criminal conduct, or a victim of:

  • domestic abuse,
  • hate crime,
  • terrorism,
  • sexual offences,
  • human trafficking,
  • attempted murder,
  • kidnap,
  • false imprisonment,
  • arson with intent to endanger life, and
  • wounding or causing grievous bodily harm with intent.

2). Persistently targeted victims

If you have been targeted repeatedly as a direct victim of crime over a period of time, particularly if you have been deliberately targeted or you are a victim of a sustained campaign of harassment or stalking.

3). Vulnerable victims

  1. you are under 18 years of age at the time of the offence, or
  2. the quality of your evidence is likely to be affected because:
    1. you suffer from mental disorder within the meaning of the Mental Health Act 1983;
    2. you otherwise have a significant impairment of intelligence and social functioning; or
    3. you have a physical disability or are suffering from a physical disorder.

4). Intimidated victims

If the quality of your evidence will be affected because of your fear or distress about testifying in court.

When assessing whether a victim is intimidated, we take account of:

  • any behaviour towards the victim on the part of the accused, members of the family or associates of the accused, and any other person who is likely to be an accused or witness in a potential court case;
  • the nature and alleged circumstance of the offence to which a potential court case relates. Victims of a sexual offence or human trafficking will automatically be considered to be intimidated;
  • the victim's age and, if relevant, the victim's social and cultural background, religious beliefs or political opinions, ethnic origin, domestic and employment circumstances.

Contacting Victim Care Centre

If you feel that you are entitled to an enhanced service please feel free to ring the Victim Care Centre on 03000 11 55 55 (local rates apply) between 7am and 10pm, 7 days a week.

The Victim Care Centre would like to discuss your needs with you and, where appropriate, work with Victim Support to provide a complete wrap around service to help you to cope and recover. Victim Support is there to provide confidential guidance and advice, even if you do not want to report the crime. All calls are treated in the strictest of confidence.