What We Do

At Beacon, our primary focus is to help victims cope and recover from their ordeal. Our team of dedicated and trained professionals will support you every step of the way.

If you have reported the crime to Police, you will automatically be contacted by the Victim Service Team who will advise you:

  • Your Crime Reference Number
  • What happens next
  • The services available to you

We will also ask how you would like to be notified of progress with your crime and how often you would like to be updated.

Irrespective of whether you have reported the crime to police or not, we will enquire about your circumstances and determine if you are entitled to enhanced support. Under the Victims' Code of Practice, some victims have personal circumstances that entitle them to additional support. You find out more about enhanced services here.

If you wish, we will ask our Victim Support colleagues to undertake a needs assessment which will take into account the impact and harm caused taking into account any physical, emotional, psychological or financial hardships caused. They will develop a package of support tailored to your needs and if you wish, act as your advocate. Where necessary, Victim Support can refer on to partners who have specialist skills and knowledge, however, rest assured this can only happen if you give your approval.

Your Victim Care officer will keep in touch to ensure you are happy with the support you receive and discuss options open to you.

If you are not entitled to enhanced support under the Victims Code of Practice, you can still contact Victim Support at any time who can arrange practical help or emotional support.

If you have been a victim of a crime and would like help and support but you do not want to report the crime to the police you are still entitled to the services Beacon can provide.

You can call us on 03000 11 55 55 (select option 2), send an e-mail to info@hertfordshirebeacon.org or submit an entry via the Contact Us form. Be assured that your enquiry will be handled sensitively and in the strictest of confidence.