What We Do

At The Beacon Victim Care Centre, our main focus is to help victims cope and recover from their experience with crime. If needed, our team of dedicated and trained professionals can be there to support you every step of the way.

Firstly, if you have reported the crime to the police, you will automatically be contacted by the Victim Service Team. They will tell you about:

  • Your Crime Reference Number
  • What happens next
  • The services available to you

They will also ask how you would like to be notified of progress with your crime and how often you would like to be updated.

Additionally, they will find out you whether you are entitled to additional support from our Beacon Victim Care Team and ask you whether you would like it. Under the Victims' Code of Practice, some victims have personal circumstances that entitle them to additional support. You can find out more about enhanced support here. If you are not entitled to additional support under the Victims Code of Practice, you can still contact our Beacon Victim Care Team at any time to arrange practical help or emotional support.

Anyone who is entitled to, or feels they need our support, is assigned a Case Manager. Your Case Manager will undertake a needs assessment with you, which will help assess what impact the crime has had on you and your life. They then develop a support plan based on what you might need, and what support we can offer. Where necessary, we can refer you on to other services who have specialist skills and knowledge, however, rest assured this will only happen if you give your approval.

If you have been a victim of a crime and would like support but you do not want to report the crime to the police you are still entitled to the services Beacon can provide.

To access our Beacon Victim Care Team support, you can contact us using the contact details provided below. Please be assured your enquiry will be handled sensitively and in confidence.