Assessing your support needs

We’re all different and crime can affect us all in different ways. For this reason, you may need an enhanced victim support service. At Beacon, we’ll ensure that your needs are heard and that you get the help you deserve.

We believe you’re a victim of crime if you:

  • have suffered physical, mental or emotional harm or financial loss as a direct result of criminal conduct.

We start by assessing your specific needs. This will tell us if you fall into one of the four priority groups of people able to get enhanced victim support under the Victims’ Code. The four groups are for people who are:

  • affected by the most serious crimes

  • persistently targeted by crime

  • vulnerable by age or physical or mental health

  • intimidated


If you do fall within a priority group

If you fall into one of these groups, you’ll be entitled to a needs assessment within 24 hours of the crime being reported. Your assessment will consider a range of factors such as the harm you’ve been caused, be it physical, emotional, financial or otherwise, and whether you’re able to carry on working or studying.

You can still have the assessment and, where applicable, the enhanced support even if you choose not to report the crime to the police.


If you don’t fall within a priory group

If you don’t fall within one of priority groups, we’ll still give you practical and emotional support. We'll also help you apply for compensation, claim expenses for going to court and deal with your insurance company.

Again, we’ll give you our full support even if you prefer not to report your crime to the police. You can contact us directly on 03000 11 55 55. You can receive our support anonymously if you wish.


What Beacon can provide

You can get a wide range of practical and emotional support. We’re here to help you with issues relating to:

  • mental and physical health

  • shelter and accommodation

  • family, friends and children

  • education, skills and employment

  • drugs and alcohol

  • finance and benefits

  • outlook and attitudes

  • social interactions

If you have communication difficulties, we’ll arrange suitable help. If you don’t understand or speak English, we’ll arrange an interpreter for you.