Hertfordshire Victims’ Charter

At Beacon, we’re committed to helping you overcome any harm and suffering you experience as a result of a crime against you. Our role is to ensure you receive the help and support you need at every stage of the process. This means we’re here for you from the moment you contact us to the day your case is complete.

Our pledge to you. Our services will:

  • be easy to access

  • inform you of your entitlements under the Victims’ Code

  • be supportive and of high quality

  • meet your needs

  • be available in a manner of your choosing, when you need them

  • enable you to feel and stay safe

  • be free of charge